Outsourcing certain functions to companies abroad is considered a business strategy designed to offload the strain on resources. Companies do this especially when training for certain competency does not necessarily align with a company’s vision, but need to be established to move forward. Business process outsourcing (BPO) services afford companies with the freedom to access a dedicated service or team to work on a project. The problem now lies on the management of outsourced teams.
In this guide, we explore the ins and outs of managing an outsourced team, specifically in a top-ranking destination for BPO services.
Here are the things you need to know to run an outsourced team in the Philippines:
- Take advantage of technology
Advances in technology have allowed us to receive messages from across the globe almost instantaneously, thanks to instant messaging, email services, and other means of communication. These days, managing a competent team located thousands of miles away can be easily accomplished with the help of remote access tools, team project management apps, and even private social networks.Find the perfect tools for your project, depending on your managing style. There are a number of online resources that logs timestamps, allows for screen sharing, provides real-time file synchronization, and other functions you can use to manage your team’s progress.
- Hire for passion
When looking for the best people for your team, make sure to first hire for passion. Remember that employees, even outsourced ones, are motivated when they share your vision and are excited by their contribution to this cause. BPO companies often offer teams for projects, however, note that some of these team members may be juggling multiple projects at a time. Some companies may try to hire each member individually from freelancing sites; however, the risk here lies in ensuring productivity and work ethic in environments with minimal supervision. Whichever you may choose, remember to discern for passion alongside skill.
- Document everything
Keeping an outsourced team in the Philippines may be rough at times, since emergencies are bound to happen. To ensure business continuity, document every process so as to easily transfer information to another member, if need be. Working with a clear process also guides your team in terms of their expected output at certain points in the project.
- Establish rules
Managing a team from miles away is no excuse for you to slack off in providing timely updates to your stakeholders or personal goals. It pays to establish clear rules and timelines with your team to build an environment of professionalism despite the virtual setup. This includes creating mutual agreements to keep proprietary information within the team to protect your company, establishing holidays and leaves, and other administrative rules.
- Keep your team’s culture in mind
The Filipino people are a people with a rich culture. Working with them entails you treating their beliefs with utmost respect. It also pays to visit the country once in a while during the duration of the project as employees are motivated when they see their manager face to face and can imagine his or her expressions.